FAQ and Shipping
How do I create an account?
Click on the "My Account" button on the top right of your screen.
How do I edit my account Information?
Once you have created an account, you will need to login and click on "Edit Profile".
I forgot my password.
If you have forgotten your password, go to the "Login" page and click on the "Forgot My Password" link. You will be prompted to enter your email address. You will then receive an email with a link to reset your password.
How do I change the quantities or cancel an item in my order after I have placed the order?
How much is my shipping?
Do I have to pay sales tax?
When will my order ship?
Orders selected to go Ground may take up to 1 – 3 business days to ship from the date they are placed.
Orders selected to go 2nd Day Air or Next Day Air may take up to 1 business day to ship from the date they are placed.
Shipping closes at 3:00PM PST, Monday - Friday.
Has my order shipped?
You will get an email notification when your order has shipped.
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
What is your return/exchange policy?
How do I return my product?
We recommend returning items through the U.S. Post Office, however you may return using FedEx, or UPS as well. Please include a copy of your customer invoice (this would have been inside the box your items arrived in) and give written instructions that you are returning for a refund. If you are returning to exchange, please give written instructions on your customer invoice listing the items you are exchanging for, and specific information about these items, such as size and color. Please send all packages to:
Sun Protection Zone Returns
11155 Dana Circle
Cypress, CA 90630
When will my credit card be charged?
Your credit card will be charged when the order is placed.
I need a copy of my receipt/invoice.
As soon as you place your order, an order confirmation will be sent to you via email showing all the information for your order, including your payment information, bill to and ship to address, and the items you ordered. You will also receive an invoice in the box your order arrives in. Hang on to this invoice in case you need to return or exchange any items. See Returns & Exchanges for our policies and instructions on returning an item or making an exchange.
I have a question about my charges.
Please contact customer service for assistance.
When will my credit appear on my account?