Frequently Asked Questions

How do I create an account?
Click on the "Register" link in the top right area of your screen. Fill out the form with all required information, and click the "Submit Registration" button.

If you are accessing the website through a tablet or smartphone, then you are using the "Mobile" version of the website, and accessing the link mentioned above will be slightly different. You will need to go to the Home page, and click the menu button on the upper left hand side of your screen (the button is 3 short, horizontal lines). Click on the "Register" link, fill out the form, and click the "Submit Registration" button once finished.

How do I edit my account Information?
Once you have created an account, login and you will be automatically taken to your "My Account" page. Here you will be able to make changes to your account. You can also access your account via the "My Account" link, which is in the upper right area of your screen.
Again, if you on the Mobile version of the website, this link will be accessible from the menu which is located on the Home page.

I forgot my password.
If you have forgotten your password, go to the "Login" page and click on the "Forgot My Password" link. You will be prompted to enter your email address. You will then receive an email with a link to reset your password.

Why am I being asked for a password during checkout?
You are being asked to create a password because you either have an account, but are not logged in, or you need to create an account. Due to changes we've made to our website, it is no longer an option to check out as a Guest. If the last order you placed online with us was prior to May 17, 2019, then you will need to create a new account (even if you created one before). If you already have an account, please scroll back up above the "Billing Information" to where it says "Returning Customer?" on the upper left hand side, and click the link that says "Sign in". You will then be able to log in, and continue placing your order. If you have never created an account, just continue filling out the required info, create the password once prompted, and continue on to the shipping address and payment info.

Do I have to create an account?
Yes, it is now a requirement to create an account on our website in order to check out. This is due to some changes we made to our website in order to improve the overall shopping experience of our customers. If you don't create an account prior to checking out, you will be asked to create one during checkout, and will be asked to create a password along with filling out all of the other info required to place your order. Having to create an account does not mean that you have to be signed up for our newsletter, or store any payment info. These can both be opted out of by making sure the boxes are unchecked where you are being asked if you want to receive our newsletter, or keep your payment on file. We do understand how this may seem like a hassle, but there are many benefits to having an account. Once you have created an account, you will be able to view your order history, tracking info, store payment methods and addresses, and much more.
Still not sold? That's ok, you can still place an order! In order to avoid having an account created, you can call customer service to place your order over the phone. This way your order is processed manually, and there will be no need for an account to be created.

How do I change the quantities, or cancel an item in my order after I have placed the order?
Please contact customer service for assistance.

How much is my shipping?
We charge a flat rate of $5.50 for Ground shipping. This means that you can order as many items as you want and ship anywhere in the U.S., and the price will remain the same. We ship all Ground packages through the U.S. Postal Service (USPS), but if you need an order expedited, please contact customer service to get the available options and rates.

Do I have to pay sales tax?
Sales tax is charged on all orders that are shipping to an address in California.

When will my order ship?
Orders may take up to 1 – 3 business days to ship from the date they are placed.
If you contact customer service to have an order expedited, the order will ship same day, as long as the order is placed before 1:00 PM PST. Otherwise, the order will ship out on the following business day.
Shipping closes at 3:00 PM PST, Monday - Friday.

Has my order shipped?
You will get an email notification when your order has shipped. If you don't receive an email within the specified time for order fulfillment, please check your spam folder to make sure the confirmation did not end up there. If the confirmation is not there either, please contact customer service for an update.
If you placed your order via phone, then customer service will send you an email letting you know the order has shipped, and will include the tracking number and invoice number.

How do I track my order?
The email confirmation will list a USPS tracking number. You can click on the tracking number, and it will take you to the USPS website to see the progress of your package. You can also copy the number, go to the USPS website (www.usps.com/tracking), and paste the number into the "Track Packages" field. If you received your email from customer service, there will be a link to the carrier website that you can click on, and enter (or copy and paste) the tracking number in the "Track Packages" field.
If your tracking number does not work or brings up information you believe to be incorrect, please contact customer service for assistance.

My order never arrived.
An order that is shipped Ground can take from 1-8 business days to deliver, depending on how far the delivery destination is from our fulfillment warehouse. If your order does not arrive within this time frame, please contact customer service for assistance.

An item in my order is missing, incorrect, and/or damaged.
Please contact customer service for assistance - Do not return a damaged or incorrect item yourself, if we have made an error, please give us the chance to correct it for you.

When will my credit card be charged?
Your credit card is charged at the time that your order is placed. An order will not go through if your credit card declines for any reason. If your order is placed over the phone, then your credit card will be charged prior to the order shipping out.

I need a copy of my receipt/invoice.
As soon as your order is successfully placed, an order confirmation and a receipt for the transaction will be sent to the email address that you listed on your order. There will be an invoice marked as paid in the box that your order arrives in as well. You can also login to your account at any time to get a copy of an order that you placed. Once logged in and on the "My Account" page, look under the "My Orders" section and click the "Review orders / track packages" link. Select the appropriate date range to search for the order that you need, locate the order in the results (if the order doesn't appear, try changing the search date range), then click the "View Order" button located to the right of the order. Once you are viewing the order, you can print an invoice by clicking the "Need to print an invoice?" link in the upper left hand area of your screen, just under "Order Details".

When will my credit appear on my account?
We will issue a credit back to the original payment method once we receive the returned merchandise. Timing for the credit showing up on your statement will depend on how quickly your credit card company or bank processes the credit.